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Covid 19 protocol


 
 
 
  
 


- If you have a fever or symptoms of illness go to the hospital and confirm your health.
- Respect the rules and instructions of the hotel employees.
- Respect the signs to move around the hotel and try to keep your distance from other clients at all times.
- Frequently use the hand sanitizers distributed by the hotel, especially before and after the use of elevators and when accessing the buffet area, cafeteria and entertainment rooms.
- The use of elevators individually or for members of the same family is recommended. Use disinfectants after touching buttons.
- Use your mask at all times in the common areas of the hotel, hall, elevators, corridors, access to a mini club, access to the buffet, access to common bathrooms (pool and hall) and other spaces where the safety distance cannot be kept. .
- We will ask for your credit card at check in so that you can load the extras to the room and avoid the use of cash if you wish.
- Gym NOT available. If you wish, you can use the Bahía Serena gym, who can guarantee safety and hygiene measures with a monitor. 4 euros per day.
- The aesthetic center located on the second floor will be open and with the optimal safety and hygiene measures. We recommend making a reservation to avoid waiting.
- In the cleaning of rooms they must use the masks or allow cleaning by leaving it for a few minutes.
- Use the bins distributed by the hotel for all kinds of waste and especially for masks.
- If any client does not have a mask, they can buy one at reception and comply with the standard.
- We recommend using the main door for the entrances and exits of the hotel.

- Swimming Pools:
• The outdoor pool area will be controlled and monitored by hotel staff, indicating the available hammocks once they have been disinfected. Sunbeds will not be reserved. • Request your pool towel on bail of € 10. They can change them every day at reception. • During the bath try to keep the safe distance with other clients and avoid contact.

- Restaurant:
• Try to avoid peak hours. • Wait at the door to be attended by the room manager who will escort you to your previously disinfected table. Please be patient. • Order your drink from the bartender. We recommend that you load the extras into the room right away. • Wear the masks except when sitting. • Follow the path marked on the ground to access all areas of the buffet. • All dishes will be served by our chefs and buffetiers except for some dishes that will be served in individual portions for pick up by the clients. • Due to the reduced capacity we ask you not to lengthen during the dining room turns. This will avoid queues and reduce waiting times.
- Entertainment:
• The mini-club and children's activities hours will only be available on Fridays and Saturdays and will be from 10:30 to 13:30 and from 16:00 to 18:00 h. This may vary throughout the summer if we see that the Government tightens the measures and we see that the outbreaks arise, in which case, we would have to close it.
• Two rooms have been provided so as not to have more than 20 children doing the same activity. • Follow the prompts of the animators. • It is essential to use masks to access. • Fill out your child's registration form. • See the activities for adults and children on the bulletin board.
- Emergency telephone numbers:
· Emergency: 112 · Las Marinas Health Center: +34 950 03 71 44 · Local Police: +34 950 33 86 16 · Civil Guard: +34 950 32 84 15 · Civil Protection: +34 950 32 14 32 · Fire department: +34 950 58 00 80

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